Privacy Policy
Privacy Policy
Effective Date: [21-04-2026]
Welcome to Shiv Indian Wedding Jeweller (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://shivjewellers.com/ and interact with our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Shipping & billing address
Order & Customization Information
- Product preferences
- Custom text (name, date, message for kaleera/chooda)
Technical Information
- IP address
- Browser type
- Device information
- Website usage data (via analytics tools)
2. How We Use Your Information
We use your information for:
- Processing and delivering orders
- Providing customer support
- Sending order updates and notifications
- Improving our website and services
- Sending promotional emails (if subscribed)
3. Payments
We use Razorpay for secure payment processing. Your payment details are processed securely by Razorpay and are not stored on our servers.
4. Website Features
Our website may include:
- User account login and registration
- Product customization (name, date, text engraving)
- Newsletter/email subscription
- WhatsApp chat for support
5. Analytics & Tracking
We use tools like Google Analytics to understand how users interact with our website and improve user experience.
6. Sharing of Information
We do not sell or rent your personal data.
We may share your information only with:
- Payment gateways (Razorpay)
- Shipping partners
- Service providers necessary for order fulfillment
7. Data Security
We take appropriate measures to protect your data. Your personal information is stored securely and protected against unauthorized access.
8. Communication
We may contact you via:
- Phone
for order updates, support, or important notifications.
9. Shipping
Shipping Timeline
At Shiv Indian Wedding Jewellery, all products are carefully crafted and quality-checked before dispatch.
• Ready Products: Orders are typically delivered within 10–15 working days across India.
• Customized Products: Delivery time varies based on design, customization, and detailing requirements. It may take additional time beyond standard delivery.
• Customers will be informed about the exact timeline after order confirmation.
We ensure timely updates via WhatsApp or email for all orders.
We offer shipping within India and internationally. Shipping details are collected to ensure proper delivery of your orders.
10. Returns & Refunds
We do not accept returns or refunds, as our products are handcrafted and often customized.
However, in case of any damage or issue, please contact us for assistance.
11. Third-Party Links
Our website may include links to third-party platforms such as Instagram:
We are not responsible for the privacy practices of these platforms.
12. Your Rights
You may request to:
- Access your personal data
- Update or correct your information
- Request deletion of your data
by contacting us.
13. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
📧 Email: mohitverma194@gmail.com
📞 Phone: +91 80543 08020
📍 Address: Near Apollo Pharmacy, Shakti Nagar Chowk, Shakti Nagar, Inside Lahori Gate, Amritsar, Punjab – 143001
14. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Brand Information
- Shop Name: Shiv Indian Wedding Jeweller
- Website Name: shiv jewellers
- Instagram: indianweddingkaleera